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Observations from Connect 2014

By Omer Minkara

I spent the first half of last week in San Francisco attending Connect 2014; the user event of KANA, A Verint Company. This was a great opportunity to connect with numerous KANA clients, hear their stories as well as discuss the roadmap for KANA after being acquired by Verint in February 2014.

I walked away with several observations from the event:

  • Post-Acquisition Solution Integration: As the acquiring organization, Verint has heavy focus on integrating KANA capabilities with its own solutions – this was reflected in almost all conversations with the company executives.

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    Source: Aberdeen Group

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