By Aly Pinder
Does your organization have a fleet of vans or trucks? Are these vehicles connected? Is it a challenge to track idling, fuel usage, and driving behavior? Fleet management is a topic that is driving interest from many organizations as service leaders explore every avenue to drive efficiencies within the service operation. In Aberdeen’s Smarter Machines Lead to Smarter Service: Remote Intelligence Signals Profitable Resolution report (August 2013), 17% of sampled organizations indicated that they remotely monitor or track service vehicles using sensors, tags, or other M2M (machine-to-machine) technology.
Source: Aberdeen Group