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The Harte Hanks Blog

Don’t Let the Evolution of Service Pass You By

By Aly Pinder The evolution of the service organization as a profit center has been well documented, at least within Service Management research here at Aberdeen. We have tracked service and manufacturing organizations as they have moved from primarily being managed as a cost center to a profit center. This transformation has been directed by the emergence of the CSO (Chief Service Officer). Unfortunately, to this point, not a lot of… …read more

Source: Aberdeen Group

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