from Alan Kittle | Wed, Mar 22, 2017 2:36:00 PM,
Is there a winning formula for brands looking be part of social buzz during major events and holidays?
Nick LaBran, my fellow social intelligence guru at Harte Hanks, and I hypothesized that both national and global events would raise significant interest from brands looking to “news-jack” the use of social channels [...]
from Marcy Strauss Axelrod | Fri, Feb 10, 2017 3:02:00 PM,
Every CMO must take stock of where their organization is and make decisions about what's most important for the future. This can be an overwhelming process, with priorities coming from business units, IT, customer service, and the executive team, among others.
A solid fact base is needed to make defensible [...]
from Scott Rhodes | Wed, Feb 08, 2017 9:39:00 PM,
For most of us, our smartphone is practically an extension of our body. The vast majority of brands today, however, are struggling to orchestrate outstanding intuitive mobile customer experiences.
from Ryan Moats | Fri, Feb 03, 2017 4:36:00 PM,
Historically, brick-and-mortar retailers have approached development of their online storefronts fatalistically. Companies thought that increasing online business couldn't happen without poaching from brick-and-mortar storefronts—and if anyone was going to poach brick-and-motor business, it might as well be that same company's online business. Online and bricks-and-mortar retail were treated as two [...]
from Sana Ansari | Tue, Jan 10, 2017 3:26:00 PM,
How big of a role should Facebook play in your organization's digital funnel and overall conversion process? Bigger than you might think.
I've spoken with a lot of marketers who think Facebook isn't the right place to get in front of their target audiences. The assumption: spending money on Facebook ads [...]
from Nicole Bump | Wed, Dec 07, 2016 9:21:00 PM,
We've been hearing a lot lately about Donald Trump's tweets and tweeting behavior (like here and here and here). Dan Rather explains that this is because he is the first “social president,” just like John. F. Kennedy was the first “television president.” They were not the [...]
from Stacey Butterworth-Smith | Mon, Nov 28, 2016 7:25:00 PM,
Recently Bristol played host to some of the finest social media minds in the country with over 1,500 attendees participating in 50 fact-packed Social Media Week events across the city. Harte Hanks sent a team to investigate.
With speakers from Facebook and Twitter at the same event we were never [...]
from Barbara Basquill | Thu, Oct 27, 2016 6:18:00 PM,
Before a snowflake has fallen or a holiday decoration is placed, retailers and consumers indices' have already planned on the sales expectations they want to achieve. While the digital frontier shows no sign of slowing, now is the time to prepare for 2017.
from Kevin Gaherty | Mon, Sep 19, 2016 2:16:00 PM,
In a continuing effort to improve their customers' experience, Apple recently began releasing iOS 10 and will continue throughout the fall. The release includes features and issues that will have a direct impact on email marketers. Most importantly:Simple unsubscribe option Less real estate in the pre-header section Spotty support for image scaling Ability [...]
from Adi Clark | Wed, May 04, 2016 5:00:00 PM,
I've spent much of my career working in data-driven marketing roles and delivering insights for B2C brands, but over the last decade the balance has shifted and I now work almost exclusively with B2B businesses. While some of the differences between the two worlds are to be expected, such as [...]