By Michael Chochrek
I recently co-presented on a webinar with Jamie Bisker of the Aite Group that focused on the critical role data plays in high-performance claims handling. One metric we discussed cited more than 50% of claims supervisors’ time is spent reviewing the claims files of their direct reports. Even after working claims for more than 25 years, I must admit that I was struck by this statistic.
Source: Trillium Software