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The Harte Hanks Blog

Customer Service and Marketing Need to go Hand in Hand

By Jessie Coan

This post provides two perspectives on the customer service industry. One describes the experience of Andrew Boyd, President of Aberdeen as he purchased a tablet device, the other details how the service industry has shifted with the introduction of new technologies from Omer Minkara, Customer Service Research Director at Aberdeen. We’d love to hear your thoughts as well! Drop us a comment and share your story.

Aberdeen Group

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