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3 Must-Read Research Reports during Customer Service Week

By Omer Minkara

Happy National Customer Service Week, everyone! In honor of this whole week dedicated to delighting customers and improving customer experience, I wanted to highlight recent Aberdeen Group research reports on the topic. All are available at no charge with a free Aberdeen membership.

1. Social Customer Care: Steps to Success in 2014

Social media has drastically transformed the modern-day customer experience management (CEM) programs. Findings in this report outline the characteristics of firms that reap maximum results from social customer care, and provide a roadmap for others to improve their performance.

Read More >>Source: Aberdeen Group

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